Tenant - FIX Platform
FIX is a SaaS platform which connects tenants, owners, property managers and suppliers together.
Client
Virtual Agent
Specific Role
UX Design
UI Design
Frontend Dev
Problem statement & the process
Defining the problem we're solving
Problem
Tenants have a difficult time letting their property managers know if there is maintenance needed at their home, they need to contact through traditional means (email and call).
This may lead to misinterpretation of the issue which leads to back and forward communication.
The Process
Understanding the tenants frustration, the ideas started to flow. After user research and empathising with tenants, the solution became clearer.
Creating a platform where they can add, track, manage and receive updates on their maintenance requests.
User flows / Wireframes
Prototypes
No prototypes available. I am seeking clearance from Virtual Agent to display these on my portfolio.
Results
Metrics & Measurements
Productivity
73.3% Reduction in email traffic
Productivity
Zero back and forward communication emails
Time
Avg. two minutes per request, saved hours of back and forward emails
Productivity
Zero back and forward communication emails
Final Product
I'm not too sure anything can top the feeling when all your hard work is display, check out some screenshots below
Like what you see?
Let's collaborate or have a chat about working together