Collaborators case study
I reduced friction and time on task for users add, editing and removing collaborators from their account.
Client
Sine
Specific Role
UX Design
UI Design
Problem statement & the process
Defining the problem we're solving
Problem
Users are spending an unnecessary amount of time adding, editing and deleting collaborators due to the page's composition.
The main concern was that each collaborator would be added and appear multiple times rather than consolidating into a table row per role. Some customers would have more than 1500 rows in this table.
The solution
The solution reduces the friction when adding, editing and deleting collaborators as well as consolidating each role into it's own table row.
Find out how I saved our users time on task and more below.
Before & After
A snapshot of what the Collaborators page used to look like.
Collaborators before
Collaborators after
A quick brainstorm
After a couple conversations with a customer and their admin, I collated my notes and started the following:
- Empathy mapping
- Current vs future concept (text based for IA purposes)
- Wireframing ideas
Prototype
I created components to use in the proposed solution then created a prototype to test.
Testing & Feedback
I interviewed 4 customers and 1 internal stakeholder to validate my solution.
Customer / User feedback
Overall they liked the consolidation of site permissions under one role.
Time on task
Their time on task will be significantly lower when making changes.
Customer / user feedback
Mentioned that they would like to see the address of where a site is located.
Customer / user feedback
Mentioned that they would like to filter by site / state.
Updates based on feedback
The updates that came out of testing were implemented as a slight improvement of the overall solution.
Like what you see?
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